Mobile Bill Limits

 

This is a piece of legislation that has been introduced by parliament as part of the Digital Economy Act, which came into force on the 1st October 2018 as part of the Communications Act.​

 

Billing limits will apply to all new mobile contracts, including re-signs with the primary aim being to significantly reduce the risk of an unexpected bill.

 

Ofcom guidelines on bill limits are available at https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/mobile-bill-limits

 

Setting a bill limit means that once your out of bundle charges reach the set amount, certain services on your mobile device will be barred. In the event that you breach your bill limit, we still offer access to inclusive allowances (like tariff allowances and bolt-ons), free of charge services and emergency services. However, for example if you have used all of your inclusive data allowance, and incur data charges that breach your bill limit, your data will then be barred.

 

We are prohibited from charging beyond the set bill limit, even if you exceed the amount and the service is not restricted or highlighted by us in time.

 

This service allows you to set a bill limit (£) against each individual mobile number. Bill limits exclude line rentals and only apply to additional charges.

For business customers or accounts with more than one line, limits are applied on an individual user/SIM limit.

To apply a bill limit – please email helpdesk@milosh.media with the mobile number assigned and the desired bill limit. Please note bill limits can only be applied to the next billing period.

 

Please note that asking us to clear a bill limit will mean that there is no protection from unbilled charges. This means for example if on a Monday you use a lot of data abroad and a bar is applied due to a bill limit, and then you ask us to lift this, the billing information may not be passed until the Tuesday. If you had applied the bill limit we are not charged by the network for this, however completely lifting the bill limit means they can retrospectively apply charges that would have been blocked by the limit.